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Terms and conditions

Last updated: October 12, 2026

This is an English translation provided for convenience. If there is any discrepancy, the Spanish version prevails.

These terms govern the use of the sixflow.co website and the SixFlow service. SixFlow is a product of Six AI Studio provided by Six Art Media (NIT [NIT pending], Bogotá D.C., Colombia), hereinafter “SixFlow” or “we”. Whoever hires the service is “the client”. By using the site or the service, you accept these terms.

1. Use of the site

The information on sixflow.co is for reference: it describes the service and its plans, but each client’s scope, price and dates are set in the proposal or agreement you accept, which prevails over anything the site says. Don’t use the site to submit false information, attack its security or collect other people’s data.

2. The service

SixFlow is a platform for businesses (not for consumers) that connects the client’s messaging channels (WhatsApp, Instagram and Messenger), serves customers with an artificial intelligence assistant, records orders and appointments, measures where sales come from and connects the business’s other tools. We set it up and leave it running. The modules included depend on the plan and the accepted proposal.

3. Signing up and payments

  • The service has a setup fee, paid only once, and a monthly fee, according to the accepted proposal.
  • Meta’s charges for WhatsApp conversations and artificial intelligence usage are billed separately, at actual cost and with no markup from SixFlow, directly to the provider with the client’s account or, if so agreed, through SixFlow with a monthly breakdown.
  • The monthly fee is paid in advance. If a payment is more than 15 days late after we notify you, we may suspend the service until it’s brought up to date; we don’t delete your data because of that.
  • We may adjust prices with at least 30 days’ notice. If you don’t agree, you can end the service at no cost before the change takes effect.

4. No long-term contract and how to cancel

  • There is no minimum term. You can cancel anytime with 30 days’ notice by email to [email protected].
  • When you cancel, we hand over your contacts and chat history in standard formats. Your WhatsApp number and your Meta accounts remain yours.
  • After the handover, we delete your information from the platform within the following 30 days, except what the law requires us to keep (such as invoices).
  • Amounts paid for setup and for months already provided are not refunded.
  • We may also end the service with 30 days’ notice, or immediately if the client seriously breaches the acceptable use rules (section 5).

5. Acceptable use

The client agrees to:

  • Comply with Meta’s terms and policies: the WhatsApp Business Policy, the Commerce Policy, the Instagram and Messenger messaging policies (including the 24-hour window) and the Meta Platform Terms.
  • Message only people who agreed to receive their messages, respect anyone who asks to stop receiving them, and not send spam or unsolicited bulk messages.
  • Not sell or promote illegal products or services or those prohibited by Meta, nor use SixFlow to deceive, harass, discriminate against or impersonate others.
  • Have its own data processing policy and the authorizations from its customers required by Law 1581 of 2012, as the controller of that data.
  • Keep the information the assistant uses up to date (prices, stock, hours, terms) and safeguard its team’s login credentials.

Meta may limit or block a number or an account for violating its policies. Those decisions are Meta’s, not SixFlow’s, but we’ll help you appeal when possible.

6. Artificial intelligence responses

The assistant replies using the information the client provides (catalog, prices, stock, policies) and with rules to never make up prices or discounts and to hand off to a person when it doesn’t know. Even so, artificial intelligence can make mistakes or misread a message. Therefore:

  • The client is responsible for reviewing the information it gives the assistant and for the offers, prices and commitments its business makes to its customers.
  • The client’s team can take over any conversation at any time.
  • SixFlow is not liable for decisions the client or its customers make based solely on an automated response, nor for errors caused by incorrect or outdated information from the client.

7. Availability and third-party services

We do what’s reasonable to keep SixFlow running without interruptions and give advance notice of scheduled maintenance. The service depends on third parties (Meta, artificial intelligence providers, servers, the online store and the other connected tools): we are not liable for their outages, rule changes or pricing, but we’ll let you know and look for alternatives.

8. Limitation of liability

To the extent permitted by law, SixFlow is not liable for lost profits, lost sales or indirect damages. This limit does not apply in cases of willful misconduct or gross negligence.

9. Data and confidentiality

The client’s data and its customers’ data belong to the client. SixFlow processes it as a processor, only to provide the service and in accordance with its privacy policy, which is part of these terms. Both parties keep the other’s confidential information confidential.

10. Intellectual property

The software, design, the SixFlow brand, its character Pixi and the content of this site belong to Six AI Studio and its owners. While the service is active, the client receives a non-exclusive, non-transferable license to use it. The client retains ownership of its brand, its content, its data and its WhatsApp number. WhatsApp, Instagram, Messenger and Meta are trademarks of Meta Platforms, Inc.

11. Changes to these terms

If we make material changes to these terms, we’ll publish them here and notify clients by email at least 30 days in advance.

12. Governing law

These terms are governed by the laws of the Republic of Colombia. Before going to court, the parties will try to resolve any dispute directly for 30 days. If that fails, it will be resolved by the courts of Bogotá D.C.

13. Contact

Six Art Media · NIT [NIT pending] · [Address pending], Bogotá D.C., Colombia · Phone [Phone pending] · [email protected]

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